At Vitabox.com, customer service is our number one priority. Our goal is to ensure that all customers are completely satisfied with their purchases. We stand behind all of the products that we sell.
If you are not 100% satisfied with your purchase, we will accept all returns within 90 days from the date of the invoice. Goods must be returned in their original packaging in salable condition. We cannot accept a return if an item has been opened or used, unless the item was damaged or defective.
Any package that is refused or undeliverable due to insufficient address is subject a refund less shipping.
Your refund or credit will be issued within 30 days of your return being received.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.